@font-face{font-family:Manrope;src:url('/static/font.ttf') format('truetype');font-weight:200 800;font-display:swap}
:root{color-scheme:dark;--bg:#050505;--panel:#151515;--raised:#202020;--line:#2a2a2e;--text:#f7f7f8;--muted:#a8a8ae;--quiet:#79797f;--purple:#813df2;--soft:#b692ff;--green:#86cf9b;--red:#ee7e78;--yellow:#e8bb75}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:14px/1.6 Manrope,system-ui,sans-serif}button,input,select,textarea{font:inherit;color:inherit}button,a,input,textarea,select{-webkit-tap-highlight-color:transparent}button,a{touch-action:manipulation}button{cursor:pointer;border:1px solid transparent;background:var(--raised);border-radius:16px;padding:10px 17px;min-height:44px;transition:color 140ms ease,background 140ms ease,transform 100ms ease-out}button:active{transform:scale(.98)}button:disabled{opacity:.45;cursor:default}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:2px solid var(--soft);outline-offset:3px}input,select,textarea{background:var(--raised);border:1px solid var(--line);border-radius:16px;padding:12px 16px;width:100%;min-width:0}textarea{resize:none;min-height:80px;max-height:180px}input[type=checkbox]{appearance:none;display:inline-grid;place-content:center;width:22px;height:22px;padding:0;border-radius:7px;vertical-align:middle;flex:0 0 22px}input[type=checkbox]:checked{background:var(--purple);border-color:var(--purple)}input[type=checkbox]:checked:after{content:'✓';font-size:16px;line-height:1;color:white}a{color:var(--soft);text-decoration:none}h1,h2,h3,p{margin:0}h1{font-size:clamp(28px,3vw,40px);font-weight:500;line-height:1.2;letter-spacing:-1.3px}h2{font-size:19px;font-weight:600;line-height:1.4;letter-spacing:-.4px}h3{font-size:14px;font-weight:600}.muted{color:var(--muted)}.quiet,.eyebrow{color:var(--quiet);font-size:12px}.brand{width:180px;height:34px;object-fit:contain;object-position:left}.panel{background:var(--panel);border-radius:24px;padding:28px}.primary{background:var(--purple);color:white}.ghost{background:transparent;border-color:var(--line)}.text-button{background:none;padding:4px 0;min-height:32px;color:var(--muted);border:0}.danger{color:var(--red)}.login{width:min(460px,calc(100% - 36px));margin:12vh auto;padding:32px}.login .eyebrow{margin-top:40px}.login h1{margin:10px 0 20px}.login .primary{display:block;text-align:center;padding:13px 18px;border-radius:18px;margin-top:26px}.login small{display:block;margin-top:20px;color:var(--quiet)}
.shell{display:grid;grid-template-columns:224px minmax(0,1fr);height:100dvh;overflow:hidden}.sidebar{padding:30px 20px;border-right:1px solid var(--line);display:flex;flex-direction:column;gap:38px}.sidebar .brand{margin-left:8px;max-width:100%}.sidebar nav{display:grid;gap:6px}.nav{display:flex;gap:12px;align-items:center;text-align:left;background:none;color:var(--muted);padding:13px 16px}.nav[aria-current=page]{background:#241a32;color:var(--soft)}.icon{width:20px;height:20px;display:inline-block;flex:0 0 20px}.sidebar-footer{margin-top:auto;display:grid;gap:12px;padding:0 8px;font-size:11px;color:var(--quiet)}.workspace{min-width:0;padding:36px clamp(20px,3vw,48px) 28px;display:flex;flex-direction:column;overflow:hidden}.heading{display:flex;align-items:center;justify-content:space-between;gap:20px;margin-bottom:26px;flex:0 0 auto}.heading p{margin-top:8px}.live{font-size:12px;color:var(--muted);display:flex;gap:8px;align-items:center;white-space:nowrap}.live:before{content:'';display:block;background:var(--green);width:6px;height:6px;border-radius:50%}.live.offline:before{background:var(--yellow)}.inbox{display:grid;grid-template-columns:320px minmax(0,1fr);min-height:0;flex:1;background:var(--panel);border:1px solid #202023;border-radius:24px;overflow:hidden}.queue{display:flex;flex-direction:column;min-width:0;min-height:0;border-right:1px solid var(--line)}.queue-tools{padding:20px;display:grid;gap:12px}.search{min-height:44px;font-size:13px}.filters{display:flex;gap:5px;flex-wrap:wrap}.filter{background:none;color:var(--muted);padding:5px 9px;min-height:32px;border-radius:10px;font-size:11px}.filter[aria-pressed=true]{color:var(--soft);background:#282034}.queue-count{display:flex;justify-content:space-between;color:var(--quiet);font-size:11px;padding:0 22px 12px}.tickets{overflow:auto;min-height:0;flex:1;padding:0 10px 10px;scrollbar-width:thin;scrollbar-color:#3c3c42 transparent}.ticket{width:100%;display:block;text-align:left;border-radius:16px;padding:16px 12px;background:none;margin-bottom:5px;min-width:0}.ticket[aria-selected=true]{background:#25202e;border-color:#49385e}.ticket-top{display:flex;align-items:center;gap:8px;justify-content:space-between}.ticket-top strong{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket time{font-size:10px;color:var(--quiet);white-space:nowrap}.ticket-preview{white-space:nowrap;text-overflow:ellipsis;overflow:hidden;color:var(--muted);font-size:12px;margin-top:6px}.ticket-bottom{display:flex;justify-content:space-between;gap:8px;margin-top:9px;font-size:10px;color:var(--quiet)}.badge{display:inline-flex;align-items:center;gap:5px;color:var(--yellow)}.badge.waiting{color:var(--green)}.badge.closed{color:var(--quiet)}.badge.late{color:var(--red)}.chat{min-width:0;min-height:0;display:flex;flex-direction:column}.chat-empty{height:100%;display:grid;place-content:center;text-align:center;gap:10px;padding:30px;color:var(--quiet)}.chat-empty .empty-icon{font-size:32px;color:var(--soft);margin-bottom:8px}.chat-head{padding:22px 26px;border-bottom:1px solid var(--line);display:flex;gap:16px;align-items:start;justify-content:space-between}.chat-person{min-width:0}.chat-person h2{overflow-wrap:anywhere}.chat-person p{font-size:11px;color:var(--quiet);margin-top:5px}.chat-actions{display:flex;gap:10px;align-items:center}.chat-actions button{font-size:12px;min-height:38px;padding:8px 13px}.chat-actions select{width:160px;font-size:11px;padding:9px 12px;min-height:38px}.context{padding:10px 26px;background:#211b2c;color:#c4b0de;font-size:11px;border-bottom:1px solid #30263e}.messages{flex:1;overflow:auto;padding:26px;display:flex;flex-direction:column;gap:16px;scrollbar-width:thin;scrollbar-color:#3c3c42 transparent}.message{align-self:flex-start;max-width:min(88%,660px);background:#232326;border-radius:18px 18px 18px 4px;padding:13px 17px;overflow-wrap:anywhere;white-space:pre-wrap}.message.out{align-self:flex-end;background:#342148;border-radius:18px 18px 4px 18px}.message-body{line-height:1.65}.message-meta{display:flex;gap:10px;justify-content:flex-end;margin-top:7px;font-size:10px;color:#a6a0ad;white-space:normal}.message-error{font-size:11px;color:var(--yellow);white-space:normal;margin-top:8px}.attachment{display:block;white-space:normal;margin-top:8px;color:#d6c7ed}.attachment img{display:block;max-width:100%;max-height:260px;border-radius:10px}.composer{padding:18px 26px 22px;border-top:1px solid var(--line)}.compose-row{display:flex;align-items:end;gap:12px}.compose-row textarea{flex:1}.compose-actions{display:flex;flex-direction:column;gap:5px}.compose-actions button{min-height:40px;padding:9px 14px;font-size:12px}.compose-foot{display:flex;justify-content:space-between;gap:12px;margin-top:8px;color:var(--quiet);font-size:10px}.upload-name{color:var(--soft);max-width:70%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mobile-back{display:none}.load-more{margin:0 15px 15px;font-size:12px;min-height:36px}.team{overflow:auto;min-height:0;flex:1}.team-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:16px;margin-top:25px}.member{display:flex;flex-direction:column;gap:16px}.member-heading{display:flex;justify-content:space-between;gap:12px}.member-avatar{width:42px;height:42px;display:grid;place-content:center;border-radius:14px;background:#2d213d;color:var(--soft);font-weight:600}.member-actions{display:flex;gap:16px;margin-top:auto}.member-stats{color:var(--muted);font-size:12px}.team-intro{display:flex;gap:24px;align-items:center;justify-content:space-between;max-width:850px}.team-intro p{color:var(--muted);font-size:13px;max-width:610px;margin-top:10px}.empty-list{padding:35px 20px;text-align:center;color:var(--quiet);font-size:12px}.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:#302b38;border:1px solid #50425f;color:var(--text);padding:12px 20px;border-radius:16px;max-width:calc(100% - 32px);z-index:100;font-size:12px;box-shadow:0 15px 50px #0007}.toast[hidden]{display:none}dialog{width:min(440px,calc(100% - 32px));padding:28px;border:1px solid var(--line);border-radius:24px;background:var(--panel);color:var(--text);box-shadow:0 30px 120px #0008}dialog::backdrop{background:#0009;backdrop-filter:blur(4px)}dialog h2{margin-bottom:12px}dialog p{color:var(--muted);font-size:12px}dialog label{display:grid;gap:7px;color:var(--muted);font-size:12px;margin-top:20px}dialog label.check{display:flex;gap:10px;align-items:center}dialog .actions{display:flex;gap:10px;justify-content:flex-end;margin-top:26px}dialog .error{color:var(--red);margin-top:12px}.visually-hidden{position:absolute;width:1px;height:1px;clip:rect(0,0,0,0);overflow:hidden;white-space:nowrap}
@media(hover:hover) and (pointer:fine){.text-button:hover{color:white;background:none}.ticket:hover{background:#1e1c22}.filter:hover,.nav:hover{color:white}.ghost:hover{border-color:#655177}}
@media(max-width:1100px){.shell{grid-template-columns:180px minmax(0,1fr)}.sidebar{padding:25px 15px}.sidebar .brand{width:150px;margin-left:0}.workspace{padding:28px 22px 22px}.inbox{grid-template-columns:275px minmax(0,1fr)}.chat-head{padding:20px;flex-wrap:wrap}.chat-actions{width:100%;justify-content:flex-end}.chat-actions select{flex:1;max-width:180px}.messages{padding:20px}.composer{padding:16px 20px}}
@media(max-width:760px){.shell{display:flex;flex-direction:column}.sidebar{height:64px;flex-direction:row;align-items:center;gap:18px;padding:14px 18px;border:0;border-bottom:1px solid var(--line)}.sidebar .brand{width:136px;height:28px}.sidebar nav{display:flex;gap:8px;margin-left:auto}.nav{padding:8px;min-height:36px;font-size:11px;border-radius:12px}.nav .icon{width:16px;height:16px;flex-basis:16px}.sidebar-footer{display:none}.workspace{padding:22px 16px 16px;flex:1;min-height:0}.heading{margin-bottom:20px;align-items:start}.heading h1{font-size:30px}.heading p{font-size:12px}.live{font-size:10px;gap:5px;margin-top:8px}.inbox{grid-template-columns:minmax(0,1fr);border-radius:20px}.queue{border:0}.chat{display:none}.inbox.has-ticket .queue{display:none}.inbox.has-ticket .chat{display:flex}.mobile-back{display:inline-flex;align-items:center;min-width:32px;justify-content:center;padding:5px;color:var(--muted)}.chat-head{padding:16px;gap:12px}.chat-person{flex:1}.chat-person h2{font-size:16px}.chat-actions{gap:8px}.chat-actions select{max-width:100%;width:auto}.chat-actions button{font-size:11px}.context{padding:10px 16px}.messages{padding:16px;gap:13px}.message{max-width:93%;padding:11px 14px;font-size:13px}.composer{padding:14px 16px}.compose-row{gap:8px}.compose-actions button{padding:9px 11px}.compose-foot{font-size:9px}.compose-foot .shortcut{display:none}.team-intro{align-items:start;flex-direction:column;gap:18px}.team-grid{grid-template-columns:minmax(0,1fr)}.panel{padding:22px}.login{margin:9vh auto;padding:28px}.login h1{font-size:34px}}
@media(prefers-reduced-motion:reduce){button{transition:none}button:active{transform:none}dialog::backdrop{backdrop-filter:none}}

select{appearance:none;padding-right:36px!important;background-image:url("data:image/svg+xml,%3Csvg xmlns=%27http://www.w3.org/2000/svg%27 width=%2712%27 height=%2712%27 viewBox=%270 0 12 12%27%3E%3Cpath d=%27m2 4 4 4 4-4%27 fill=%27none%27 stroke=%27%23aaa6b0%27 stroke-width=%271.5%27 stroke-linecap=%27round%27 stroke-linejoin=%27round%27/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 13px center}.heading-tools{display:flex;align-items:center;gap:12px}.mobile-logout{display:none}@media(max-width:760px){.mobile-logout{display:block;font-size:10px;min-height:32px}.heading-tools{flex-direction:column;align-items:flex-end;gap:3px}.heading-tools .live{margin-top:5px}}

.login label{display:grid;gap:8px;margin-top:18px;color:var(--muted);font-size:12px}.full-width{width:100%}.login button.primary{margin-top:18px}.login .admin-login{display:block;text-align:center;border:1px solid var(--line);border-radius:16px;padding:12px 16px;margin-top:14px;font-size:12px;color:var(--muted)}.login .error{color:var(--red);font-size:12px;margin-top:12px}.password-row{display:flex;gap:10px;align-items:center}.password-row input{flex:1;min-width:0}.password-row button{font-size:11px;flex:0 0 auto}.password-tools{display:flex;gap:20px;margin-top:6px}.password-tools button{font-size:11px}.password-hint{margin-top:8px;font-size:10px}.admin-identity{margin-top:18px}

.status-page{max-width:860px;margin:0 auto;padding:52px 24px}.status-page header{margin:52px 0 30px}.status-page header h1{margin:8px 0 16px}#status-cards{display:grid;gap:14px}.status-card{display:flex;align-items:center;justify-content:space-between;gap:24px}.status-card p{margin-top:8px}.status-card .badge{font-size:12px;white-space:nowrap}#status-time{margin-top:20px}.status-note{font-size:13px;margin-top:30px;line-height:1.8}.status-contact{display:inline-block;padding:13px 20px;border-radius:16px;margin-top:24px}@media(max-width:500px){.status-card{align-items:start;flex-direction:column;gap:14px}.status-page{padding-top:30px}}